Apr 21, 2021

Design - Questions and answers

1.Order process

Place order process:

①Select item with (material, process, size, accessories, quantity, etc.) + upload file

②Add to shopping cart

③Fill your receiving address

④Select express

⑤Pay

Warm Tips ：

①Different products, processes or accessories need to upload artwork separately and add shopping cart for unified settlement; for the same process and accessories, only need to upload the files and add the shopping cart for settlement (you can check the question 3 for help)

②If there have problem with the file you upload, we will contact you to modify it

③The default hole location is directly above the design. If the hole location needs to be placed in other positions, please leave a message or mark in the design. If there are hole position requirements or more than 10 orders, we will confirm the outline with you through the email. The others will be arranged to do the goods directly. If you have any problems with the products, you can contact us and we will ensure that they can be solved

2.Product template

Template (you can download and use)：https://drive.google.com/drive/folders/1rf1QCxUBHADJuIr36Fb11m-dC4L3SaEe

If products don't have template(such as transparent acrylic keychains), you only need to upload the original design to us. We have designer to make the cutline or hole for you, you just need to indicate your requirements(such as hole position).

Shaker acrylic keychain, serial/parallel keychains can design artwork as the following:(several small acrylic parts can put together in one file)

3. How to upload when I have more than one design?

More than one designs for same size and same print technology can save files in this method:

4.File requirements

Please Upload PSD/PNG/PDF/AI file. Please providing CMYK colour. Need 300 resolution, 1000 pixels or more.

The best file to upload is PNG transparent background or PSD format.

Warm Tips ：

①Different design for double side, please separate the layer.

②If your design with semi-transparent part, please separate your design's semi-transparent art from your artwork as an individual layer in PSD file, and name it.

③Charm size should include charms border and hole and depends on the longest edge, not only the printing design size.

5.Can I put my design into one layer?

Yes, you can put it into a layer, as long as it is indicated.

But If your design with semi-transparent or bronzing part, please separate your design's semi-transparent or bronzing art from your artwork as an individual layer in PSD file, and name it.

6.How to order small pendant on acrylic charms?

1) Order the charms separately

2) Note #hang them together# in the order

3) Attach the picture of "Finished product drawings hanging together" in the order

7.Can you recommend sizes for acrylic charms?

Most guests buy acrylic charms of 3-3.5 inches.

8.Double sided printing note:

If there are words in the pattern, you need to provide a back design, otherwise the words in the back pattern will be reversed.

9.How can I describe the hanging way?

Separate the layers in PSD file and mark them

If you have any questions and suggestions, please feel free to contact us. You can choose to email us at service@vograce.com. Welcome to follow us at Facebook, Twitter.

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