At Vograce, we want your custom merchandise to turn out just as you envisioned. For eligible orders, our team prepares digital artwork proofs for your review before production.
Here's how proof confirmation works, when to expect your artwork preview, and how production time is calculated.
1. When Will I Receive My Artwork Proof?
For eligible orders of more than 5 pieces, including products such as custom keychains, button pins, standees, stickers, and pillows, Vograce generally sends digital proofs by email within 2–5 working days.
Once you receive your proof, please check the artwork and confirm that everything looks correct before production begins.
Ordering 5 pieces or fewer? If you'd like to review a proof, please leave a note requesting proof confirmation when placing your order.
Proof requirements may vary depending on the product and customization details.
2. How to Review & Confirm Your Proof
When your proof arrives, carefully review the details relevant to your design, including:
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Artwork & Layout: Check the design, orientation, and placement.
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Cutlines & Borders: Review the cutting outline and borders, if applicable.
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Text & Colors: Check spelling, artwork details, and color arrangements.
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Special Requirements: Verify any requested customization details shown in the proof.
If anything needs adjustment, reply to the proof email with clear instructions before approving it.
Important: For orders requiring proof confirmation, production will begin only after you approve the artwork.
We recommend checking your email regularly after placing an order to avoid unnecessary delays.
3. How Is Production Time Calculated?
Proof confirmation time is not included in the estimated production time.
For orders requiring approval, the production timeline begins after your artwork proof has been confirmed.
The overall order timeline may include:
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Artwork Review & Proof Preparation: Your design is reviewed, and a proof is prepared when required.
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Proof Confirmation: You review and approve the artwork or request adjustments.
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Production: Your customized products are manufactured according to the approved design.
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Shipping & Delivery: Your completed order is dispatched using the selected shipping method.
Production times vary by product type, quantity, and customization requirements.
For product-specific estimates, use our Shipping, Production Time & Cost Calculator.
4. Ordering Multiple Custom Products?
If your order contains different product types, the estimated shipping date is based on the item with the longest production time.
For example, if you order custom stickers and acrylic keychains together, the overall production schedule will depend on whichever product takes longer to manufacture.
Please also note that international shipping time is calculated separately from production time.
For available shipping methods and estimated transit times, visit our Shipping Policy.
5. Need Help With Your Order?
If you have questions about artwork confirmation, production schedules, or a time-sensitive order, please contact our support team.
Email: service@vograce.com
You can also explore our How to Order Guide for a complete overview of the customization and ordering process.